KPH Healthcare Services

Patient Care Advocate/Specialty Pharmacy Technician

Job Locations US-NY-Syracuse
Posted Date 2 weeks ago(10/7/2020 10:28 AM)
Requisition ID
# of Openings


Scope of Responsibilities: Works under general supervision.  Follows standard procedures to accomplish assigned tasks.  May assist in orienting and training employees


Job Summary: Responsible for all aspects related to entering of medication orders and customer service for patients in a call center environment.   


Job Duties:

  • Responsible for accurate data entry of incoming prescriptions
  • Responsible for accurate selecting billing and shipping methods for incoming patient orders
  • Customer service coverage for incoming calls and directing incoming calls to appropriate staff as needed
  • Provide clinical services in TherigySTM
  • Provides resolution to customer service issues to ensure member satisfaction
  • Work with members to provide resolution to payment related issues on accounts/orders
  • Maintain and keep reasonable production as determined by supervisor
  • May assist in orienting and training new employees
  • Responsible for completing all mandatory and regulatory training programs
  • Perform other duties as assigned


Attendance Requirements:

  • Must be available, and on-time for scheduled work shifts.
  • Must be able to work nights and weekends as required.


Educational Requirements:

  • Minimum: High School Diploma or GED
  • Preferred: Pharmacy technician or related certification



  • Past experience in a customer service related field
  • 6-12 months experience as a pharmacy technician


Special Conditions of Employment:

  • Criminal background check and/or drug test
  • Initial and continuous exclusion and sanction/disciplinary monitoring


Job Skill Requirements:

  • Broad knowledge of medications, physician orders, and pharmacy systems
  • Strong communication skills
  • Outstanding customer service skills
  • Excellent organization skills
  • Ability to multitask and prioritize
  • Excellent computer and keyboarding skills
  • Successful completion of a pre-employment and/or random drug screening test


Required Training:

  • HIPPA Privacy Course
  • HIPPA Security Course
  • Fraud, Waste, and Abuse Course
  • MethGuard Course
  • HIPPA Privacy CE Mastery Exam
  • HIPPA Security CE Mastery Exam
  • Fraud, Waste, and Abuse CE Mastery Exam
  • MethGuard CE Mastery Exam


Behavioral Traits Required:

  • Cooperation: Must work harmoniously and effectively  with  fellow employees, supervisors and others you are in contact with
  • Initiative: Must work within supervision guidelines and assume additional responsibilities
  • Flexibility: Must be willing to work variable work schedules, nights and weekends, assist others as requested and available, and be willing to perform all assigned work
  • Adaptability: Must respond to new situations in a positive way, accept change, support new ideas, master new routines and grasp explanations, apply current knowledge in new environments and experiences
  • Involvement: Must enjoy the demands of the job and work with interest and enthusiasm
  • Customer Service: Must provide superior customer service (for Noble customers, fellow employees and business partners), listen attentively to their needs and respond appropriately
  • Safety: Must take care of equipment and employ good safety habits
  • Leadership: Must gain acceptance of ideas and accomplish goals through subordinates, peers and teams


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